Paul Bile, American Airlines, (in Reno, Nevada) deserves special commendation for his patience and for making our phone reservation for our tickets.

COMPLIMENT

YOUR EMPLOYEE IN RENO, NEVADA   PAUL BILE  spent an hour to find the right way to get a return reservation for my flight.  SO NICE.  It was very frustrating and took a long time, but Paul never lost his cool, even when the computer dropped the credit card number and we had to give him the numbers a second and third time.   A very patient guy.   THANK YOU ....  he made the reservation for the return trip very easy and we look forward to using American for future flights.    BRAVO to Paul Bile, employee at American Airlines in Reno, Nevada...